Privacy Policy
Welcome to https://cfbmedic.com.zm/. This website belongs to CFB Medical Centre (CFB), a private, non-profit, non-denominational healthcare provider open to all seeking comprehensive medical care. Our aim is to be the medical centre of choice, and our mission is to provide quality, effective, and safe care utilizing the best accepted practices and latest technology. CFB helps communities thrive by improving healthcare and leveraging technology and integration to increase the quality of care. CFB is building a foundation of continuous quality improvement and standardized care to improve clinical outcomes and patient safety.
CFB is committed to maintaining the accuracy, confidentiality, and privacy of your personally identifiable information. As part of this commitment, our privacy policy explains how we collect, use, and protect personal information that you provide to us through our website and online portals to access our services through digital platforms. CFB is responsible for maintaining and protecting the personal information under our control. We have designated individuals who are responsible for compliance with our privacy policy. By using our website, you agree to the terms and conditions of this privacy policy.
Identifying Purposes
We collect, use, and disclose personal information to provide you with the products or services you have requested and to offer you additional products and services we believe you might be interested in. The purposes for which we collect personal information will be identified before or at the time we collect the information. In certain circumstances, the purposes for which information is collected may be clear, and consent may be implied.
Consent
Knowledge and consent are required for the collection, use, or disclosure of personal information except where required by law. Providing us with your personal information is always your choice. However, your decision not to provide certain information may limit our ability to provide you with our products and services.
Information we collect:
- Name
- Age
- Email address
- Mailing address
- Phone number
- Payment information (such as credit card details)
- Home Address
We may also collect non-personal information, such as your IP address and browser type, for analytical purposes and enhancement of security when accessing our digital services.
How We Use the Information
We use the information you provide to us to:
- Provide you with products or services that you have requested.
- Process your payments.
- Communicate with you about your account or our products and services.
- Analyze website usage to improve our products and services.
We may also use your information to send you promotional emails or newsletters, but only if you have given us permission to do so. The personal information collected will be limited to those details necessary for the purposes identified by us unless you have otherwise consented, or when it is permitted by law.
How We Secure the Information
We take reasonable steps to protect the personal information we collect from unauthorized access, disclosure, alteration, any loss or destruction. Personal information will be protected by security safeguards that are appropriate to the sensitivity level of the information. We use industry-standard security measures, such as encryption and firewalls, and physical security of our premises and databases/records encryption to protect your personal information.
We do not store your payment information, as it is processed securely by third-party payment processors. Personal information will only be retained for the period of time required to fulfill the purpose for which we collected the personal information or as may be required by law.
How We Share the Information
We may share your personal information with third-party service providers who assist us in providing our products or services, such as shipping companies or email service providers. We require these service providers to use your personal information only for the purpose of providing their services to us.
Before sharing information with third-party service providers, we will ensure that the third party maintains, at a minimum, reasonable data practices for maintaining the confidentiality and security of your personal information and preventing unauthorized access.
Please note that we only share personal information with third-party service providers that we have fully vetted and created a partnership with. We may also share your personal information if required to do so by law or in response to a court order, subpoena, or other legal request.
Your Choices
You have the right to opt out of receiving promotional emails or newsletters from us at any time by following the unsubscribe instructions included in those emails.
You can also choose not to provide us with certain personal information, but this may prevent you from using certain features of our website or receiving certain products or services. You agree to comply with any and all the guidelines, notices, operating rules and policies pertaining to the use of the website as well as any amendments we make to this policy from time to time. You agree not to use the website or online services other than in accordance with the acceptable policies.
Your Rights
Upon request, you will be informed of the existence, use and disclosure of your personal information. You have the right to access, update, verify the accuracy or delete the personal information we have collected from you. You can do so by contacting us at info@cfbmedic.com.zm. However, in certain circumstances permitted by law, we will not disclose certain information to you.
Our Cookie Policy
Once you agree to allow our website to use cookies, you also agree that we use the information it collects regarding your online behavior. The information we collect by using cookies is used to customize our website to your needs. Upon use of the information for statistical analysis, the information is completely removed from our systems.
Please note that cookies do not allow CFB to gain control of your computer in any way. The information is strictly used to monitor which page you find useful and which you do not so that we can provide a better experience for you.
Links to Other Websites
Our website contains links that lead to other websites. If you click on these links, CFB is not held responsible for your data and privacy protection. Visiting these websites is not governed by this privacy policy agreement.
Updates to the Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. The most recent version of the privacy policy will always be posted on the Site, with the “Effective Date” posted at the top of the policy. We may revise and update this privacy policy if our practices change, the law changes, as technology changes, or as we add new services or change existing ones. If we make any material changes to our privacy policy or how we handle your personal information, or we are going to use any personal information in a manner that is materially different from that stated in our Privacy Policy at the time we collected such information, we will give you a reasonable opportunity to consent to the change. If you do not consent, your personal information will be used as agreed to under the terms of the privacy policy in effect at the time we obtained that information. By using our Site or services after the Effective Date, you are deemed to consent to our then-current privacy policy. We will use information previously obtained in accordance with the privacy policy in effect when the information was obtained from you.
Contact Us
If you have any questions or concerns about this privacy policy or our privacy practices, please contact us at info@cfbmedic.com.zm and on the phone number +260 979 700 100 or 0971 252 488. For complaints about how CFB handles, processes or manages your personal information, please contact us using the details above. Please note that we may require proof of your identity and full details of your request before we can process your complaint. Please allow us up to five (5) business days for us to respond to your complaint.